Support
Faq
You need to charge your printer before using it for the first time. Charge it for about two hours to make sure the battery is full before use.
Follow the procedure below.
1) Open the Bluetooth settings screen of a smartphone other than the one you wish to connect. Check if any previously-connected Links are displayed. Links are displayed as INSTAX-XXXXXXX. Delete any Links that are displayed.
Example) With iOS 14
Example) With Android 11
Your smartphone OS will request the following permissions when the INSTAX Biz app is opened for the first time after installing or updating the app.
Some or all of the app’s functions may be unavailable if these permissions are not granted.
Check your current settings and adjust as required.
* The app supports iOS 14 and Android 10 or later.
For iPhone users:
- Tap the “Settings” button on the home screen.
- Scroll down to the INSTAX Biz icon and tap on the icon.
- Check that the “Photos”, “Bluetooth” and “Camera” permissions are set as shown below.
| iOS 14 or later | iOS 13 | iOS 12 or earlier | |
|---|---|---|---|
| “Photos” permissions | Select “All photos” | Select “Read and write” | Select “Read and write” |
| “Bluetooth” permissions | Slide right | Slide right | - |
| “Camera” permissions | Slide right | Slide right | Slide right |
| iOS 14 or later | |
|---|---|
| “Photos” permissions | Select “All photos” |
| “Bluetooth” permissions | Slide right |
| “Camera” permissions | Slide right |
| iOS 13 | |
| “Photos” permissions | Select “Read and write” |
| “Bluetooth” permissions | Slide right |
| “Camera” permissions | Slide right |
| iOS 12 or earlier | |
| “Photos” permissions | Select “Read and write” |
| “Bluetooth” permissions | - |
| “Camera” permissions | Slide right |
For Android users:
- Tap the “Settings” button on the home screen.
- Android 11 or earlier: Tap “Apps & notifications”.
Android 12: Tap “Apps”. - Tap “Display all apps”.
- Scroll down to the INSTAX Biz icon and tap on the icon.
- Tap “Permissions”.
- Check that the “Camera”, “Files and media/Storage” and “Location” permissions are set as shown below.
| Android12 | Android11 | Android10 | Android9 or earlier | |
|---|---|---|---|---|
| “Camera” permissions | Select “Allow only while using the app” | Select “Allow only while using the app” | Select “Allow” | Slide right |
| “Files and media” permissions | Select “Allow media access only” | Select “Allow media access only” | - | - |
| “Storage” permissions | - | - | Select “Allow” | Slide right |
| “Location” permissions | Select "Allow only while using the app" and slide "Use precise location" to the right Select “Allow only | Select “Allow only while using the app” | Select “Allow only while using the app” | Slide right |
| Android12 | |
|---|---|
| “Camera” permissions | Select “Allow only while using the app” |
| “Files and media” permissions | Select “Allow media access only” |
| “Storage” permissions | - |
| “Location” permissions | Select "Allow only while using the app" and slide "Use precise location" to the right Select “Allow only |
| Android11 | |
| “Camera” permissions | Select “Allow only while using the app” |
| “Files and media” permissions | Select “Allow media access only” |
| “Storage” permissions | - |
| “Location” permissions | Select “Allow only while using the app” |
| Android10 | |
| “Camera” permissions | Select “Allow” |
| “Files and media” permissions | - |
| “Storage” permissions | Select “Allow” |
| “Location” permissions | Select “Allow only while using the app” |
| Android9 or earlier | |
| “Camera” permissions | Slide right |
| “Files and media” permissions | - |
| “Storage” permissions | Slide right |
| “Location” permissions | Slide right |
The INSTAX Biz app can be paired with one printer at a time.
To use a different printer, first disconnect the current printer.
Location access is required to connect the printer via Bluetooth.
Please see the table below for explanations.
For INSTAX mini Link 2
| Display | Error details |
|---|---|
| Blinking blue | Updating firmware |
| Blinking purple | Reprinting |
| Blinking yellow (turns off after 3 seconds) | Cannot charge Almost no remaining battery |
| Blinking yellow | Film discharge error |
For INSTAX Link WIDE
| Power status display | Details |
|---|---|
| White | No power supply |
| Blinking white | Charging |
| Blinking blue | Updating firmware |
| Yellow | ・ Cannot charge ・ Film discharge error |
| Blinking yellow | ・ Attempting to print with the film door open ・ The film door was opened while printing ・ Almost no remaining battery |
The button is located in the center of the smartphone printer's surface where the word "INSTAX" is written.
Please press and hold the button to turn the power on and off.
You will need to follow your country's regulations when disposing of the printer.
If you have any questions, see the online manual below, or contact our support center.
Use the functions below.
- Touch an area within the camera screen to adjust the brightness & focus area before you take a picture.
- Pinch in or out to zoom in or out, respectively.
After pairing your printer, go to “Check for firmware updates” in “Settings” in the app.
INSTAX mini Link 2 or INSTAX Link WIDE smartphone printer
INSTAX mini Link 2
INSTAX Link WIDE
Image files other than the following are not supported.
Image file format
PNG files (with a transparent background) onlyImage size (pixels)
mini: 600 x 800 (width by height)WIDE: 1,260 x 840 (width by height)
The print size you selected for shooting may not be supported by the smartphone printer currently in use.
Connect to a compatible printer via the Bluetooth settings, or set a compatible size for the connected smartphone printer.
Formats other than PNG are not displayed.
Make sure the image is a PNG file.
If not, convert the image to PNG and save it again.
From your “History”, you can select the thumbnail of a previously printed photo and reprint it.
You can print multiple copies using the '+' symbol.
To protect personal information, photo data taken with the app cannot be downloaded to your smartphone or tablet.
Disconnect the current smartphone printer and pair to another one.
When changing your printer model between INSTAX mini Link 2 and INSTAX Link WIDE, make sure the size of your film matches the “Print Size” settings in “Template”.
Check the ID of the connected smartphone printer (SSID: INSTAX-********) in the app with the ID on the bottom of the printer to see if they match.
There are many ways to send the image to your smartphone from a computer via email, bluetooth, AirDrop, USB, Cloud services, etc.
If you create your template on a smartphone or tablet that has the INSTAX Biz app, this step is not necessary.
Link series smartphone printers connect to smartphones and tablets via Bluetooth. When using INSTAX Biz, make sure Bluetooth is turned on in your smartphone or tablet settings.
If you are unable to connect your smartphone or tablet to your smartphone printer via Bluetooth, try disconnecting your device from the Bluetooth settings.
The example below is for iPhone.
- Open your settings
- Select Bluetooth
- Press the ⓘ on connected devices
- Select “Forget This Device” and confirm the selection
