Support
FAQ
You need to charge your printer before using it for the first time. Charge it for about two hours to make sure the battery is full before use.
Follow the process below.
Open the Bluetooth settings screen on the smartphone/tablet that you don't wish to be connected. Check if any previously-connected Link printers are displayed.
Link printers are displayed as INSTAX-XXXXXXX.
Example) With iOS 14
Example) With Android 11
Your smartphone OS will request the following permissions when the INSTAX Biz app is opened for the first time after installing or updating the app.
Some or all of the app’s functions may be unavailable
if these permissions are not granted.
Check your current settings and adjust as required.
* The app supports iOS 14 and Android 10 or later.
For iPhone users:
- Tap the “Settings” button on the home screen.
- Scroll down to the INSTAX Biz icon and tap on the icon.
- Check that the “Photos”, “Bluetooth” and “Camera” permissions are set as shown below.
| iOS 14 or later | iOS 13 | iOS 12 or earlier | |
|---|---|---|---|
| “Photos” permissions | Select “All photos” | Select “Read and write” | Select “Read and write” |
| “Bluetooth” permissions | Slide right | Slide right | - |
| “Camera” permissions | Slide right | Slide right | Slide right |
| iOS 14 or later | |
|---|---|
| “Photos” permissions | Select “All photos” |
| “Bluetooth” permissions | Slide right |
| “Camera” permissions | Slide right |
| iOS 13 | |
| “Photos” permissions | Select “Read and write” |
| “Bluetooth” permissions | Slide right |
| “Camera” permissions | Slide right |
| iOS 12 or earlier | |
| “Photos” permissions | Select “Read and write” |
| “Bluetooth” permissions | - |
| “Camera” permissions | Slide right |
For Android users:
- Tap the “Settings” button on the home screen.
- Android 11 or earlier: Tap “Apps & notifications”.
Android 12: Tap “Apps”. - Tap “Display all apps”.
- Scroll down to the INSTAX Biz icon and tap on the icon.
- Tap “Permissions”.
- Check that the “Camera”, “Photos and videos” and “Location” permissions are set as shown below.
| Android12 | Android11 | Android10 | |
|---|---|---|---|
| “Camera” permissions | Select “Allow only while using the app” | Select “Allow only while using the app” | Select “Allow” |
| “Files and media” permissions | Select “Allow media access only” | Select “Allow media access only” | - |
| “Storage” permissions | - | - | Select “Allow” |
| “Location” permissions | Select "Allow only while using the app" and slide "Use precise location" to the right Select “Allow only | Select “Allow only while using the app” | Select “Allow only while using the app” |
| Android12 | |
|---|---|
| “Camera” permissions | Select “Allow only while using the app” |
| “Files and media” permissions | Select “Allow media access only” |
| “Storage” permissions | - |
| “Location” permissions | Select "Allow only while using the app" and slide "Use precise location" to the right Select “Allow only |
| Android11 | |
| “Camera” permissions | Select “Allow only while using the app” |
| “Files and media” permissions | Select “Allow media access only” |
| “Storage” permissions | - |
| “Location” permissions | Select “Allow only while using the app” |
| Android10 | |
| “Camera” permissions | Select “Allow” |
| “Files and media” permissions | - |
| “Storage” permissions | Select “Allow” |
| “Location” permissions | Select “Allow only while using the app” |
Follow the instructions below
For iPhone users:
If multiple printers are shown, select the ID that matches the ID on the bottom of your printer.
For Android users:
If multiple printers are shown, select the ID that matches the ID on the bottom of your printer.
The INSTAX Biz app can be paired with one printer at a time.
To use a different printer, first disconnect the current printer.
Location access is required to connect the printer via Bluetooth.
The LED indicates printer status.
| Printer status | LED display | ||
|---|---|---|---|
| INSTAX mini Link2 | INSTAX SQUARE Link | INSTAX Link WIDE | |
| Charging | - Blinking | - Blinking If printer power is off while charging, it will blink |
- Blinking |
| Reprinting * Reprinting via printer operation |
- Blinking | - Blinking | No function |
| Updating firmware * Firmware cannot be updated via the INSTAX Biz app. Download and update via the app for your printer. |
- Blinking | ||
| Low battery * If this continues after charging, there may be a malfunction. Please contact us. |
- Lights for 3 seconds before power turns off | ||
| Printer error * If this happens frequently, there may be a malfunction. Please contact us. |
- Blinks continuously | ||
| INSTAX mini Link2 | |
|---|---|
| Charging | - Blinking |
| Reprinting *1 | - Blinking |
| Updating firmware *2 | - Blinking |
| Low battery *3 | - Lights for 3 seconds before power turns off |
| Printer error *4 | - Blinks continuously |
| INSTAX SQUARE Link | |
| Charging | - Blinking If printer power is off while charging, it will blink |
| Reprinting *1 | - Blinking |
| Updating firmware *2 | - Blinking |
| Low battery *3 | - Lights for 3 seconds before power turns off |
| Printer error *4 | - Blinks continuously |
| INSTAX Link WIDE | |
| Charging | - Blinking |
| Reprinting *1 | No function |
| Updating firmware *2 | - Blinking |
| Low battery *3 | - Lights for 3 seconds before power turns off |
| Printer error *4 | - Blinks continuously |
*2. Firmware cannot be updated via the INSTAX Biz app.
Download and update via the app for your printer.
*3. If this continues after charging, there may be a malfunction. Please contact us.
*4. If this happens frequently, there may be a malfunction. Please contact us.
The button is located in the center of the smartphone printer's surface where the word "INSTAX" is written.
Please press and hold the button to turn the power on and off.
You will need to follow your country's regulations when disposing of the printer.
If you have any questions, see the online manual below, or contact our support center.
Use the functions below.
- Touch an area within the camera screen to adjust the brightness & focus area before you take a picture.
- Pinch in or out to zoom in or out, respectively.
After pairing your printer, go to “Check for firmware updates” in “Settings” in the app.
INSTAX mini Link 2 or INSTAX Link WIDE smartphone printer
INSTAX mini Link 2
INSTAX SQUARE Link
INSTAX Link WIDE
Image files other than the following are not supported.
Image file format
PNG files (with a transparent background) onlyImage size (pixels)
mini: 600 x 800 (width by height)SQUARE: 800 x 800 (width by height)
WIDE: 1,260 x 840 (width by height)
The print size you selected for shooting may not be supported by the smartphone printer currently in use.
Connect to a compatible printer via the Bluetooth settings, or set a compatible size for the connected
smartphone printer.
Only PNG images are displayed.
Make sure your image is a PNG file.
If it isn't, convert it to PNG then save it again.
From your “History”, you can select the thumbnail of a previously printed photo and reprint it.
You can print multiple copies using the '+' symbol.
To protect personal information, photo data taken with the app cannot be downloaded to your smartphone or tablet.
Disconnect the current smartphone printer and pair to another one.
When changing your printer model between INSTAX mini Link 2 and INSTAX Link WIDE, make sure the size of your film matches the “Print
Size” settings in “Template”.
Check the ID of the connected smartphone printer (SSID: INSTAX-********) in the app with the ID on the bottom of the printer to see if they match.
Connect your smartphone/tablet via Wi-Fi, Bluetooth or USB to transfer the image, or access it from your smartphone/tablet via the Cloud.
These steps are not required if you created a Frame Image for a template with a smartphone/tablet installed with INSTAX Biz.
* Make sure the image file format has not been changed from PNG.
Link series smartphone printers connect to smartphones and tablets via Bluetooth. When using INSTAX Biz, make sure Bluetooth is turned on in your smartphone or tablet settings.
If you are unable to connect your smartphone or tablet to your smartphone printer via Bluetooth, try disconnecting your device from the Bluetooth settings.
The example below is for iPhone.
- Open your settings
- Select Bluetooth
- Press the ⓘ on connected devices
- Select “Forget This Device” and confirm the selection
An Internet connection is required to use the following functions: Create template, Edit template, Share template, and Print results*.
* Required for counting the total number of shared template prints. If printing was done offline, the count is updated the next time you connect to the Internet.
From the homescreen, select “Shoot”, switch the button on the bottom left of the film frame to “
”, and select the photo on your smartphone/tablet.
CAUTION
• Progressive JPEG images are not supported.
• If you cannot find the photo in the photos folder, make sure you have allowed access to all photos.
Only the URL can be edited after a template has been shared with another smartphone/tablet.
To make changes, use “Duplicate as new template” to make a new version.
For the current print count, all smartphones/tablets that share the corresponding template must be connected to the Internet.
Only templates created with the INSTAX Biz app you're using can be shared. “Share template” cannot be used with templates shared from other smartphones/tablets.
