FAQ：Printer Driver for Windows / Mac

• Q. Connection between instax Link WIDE™ and my computer is unstable.

  A.Check the following:

  ・ Your instax Link WIDE™ printer battery is charged.

  ・ Your instax Link WIDE™ printer power is on.

  ・ Bluetooth® is enabled on your computer.

  ・ Your computer is connected (not your smartphone).

• Q. How many computers can be paired with instax Link WIDE™ at the same time?

  A.It can be paired with 1 computer. Once printing is complete, the computer is disconnected and you can connect another device.

• Q. How do I update instax Link WIDE™ firmware?

  A.Update via the official smartphone app. Follow the procedure below.

  1. Launch the instax Link WIDE™ app and tap the settings icon on the upper right.

  2. Once you are on the settings menu screen, tap “Check Version Updates for Printer.”
  Make sure your printer is connected when you perform this step.

  3. If a new firmware update is available, follow the instructions on your screen to update.

• Q. Are Link printers other than instax Link WIDE™ compatible?

  A. No. Only instax Link WIDE™ is compatible.

• Q. How do I change printer settings?

  A. Change settings via the official smartphone app.

• Q. Are official smartphone app features (QR Print, Editable Template Print, Collage Print, Sketch, Edit & Print) supported?

  A. No. Enjoy these features via the official smartphone app.

• Q. Can I connect my computer via Wi-Fi or USB?

  A. No. Only Bluetooth® connection is supported. Connect to your PC via Bluetooth®.

• Q. The "Print Preview" displays on the "Printer Driver" differs from the image shown on the "Print Setting" on the PC application. Which is the correct print area that will actually be printed?

  A. "Print Preview" on the "Printer Driver" will display actual print area. Confirm the print area and click "OK" button. Please note that click "Cancel" button in the dialogue box and adjust the print area on the PC application if the area you want to print is not included in the "Print Preview".